Our Solutions Fit Your IAM Projects
At Soffid we provide fully certified subscription services that offer access to tested enterprise edition of our software and access to experts and tools to help you run your business.
We will work with you to understand your needs, and provide guidance and expertise, from proof of concept to deployment.
Depending on you maturity level, you can decide what solution and level of subscription you need
I need to improve security and business functionalities and control the role management.
I need absolute control over the actions carried out in my system and the tracebility them to prove that we are following the regulations and security best practices.
I need a solution to secure
sensitive assets in my company.
Single Sign On (SSO)
Provisioning
Audit and Compliance
Privileged Account Management (PAM)
Benefits of Soffid Subscription
Access to 24h. Skype and/or phone support
Access to soffid customer support portal
Quality Certified Connectors
Guaranteed high availability
Call tracking and prioritization of bugs
Strict and comprehensive testing
Standard SLA
Available for Single Sign On (SSO) and Provisioning
For environments with lower availability requirements, Soffid delivers reactive customer support from 9:00 to 17:00 (CET). This service will be entirely provided by staff located in Spain, which will respond to issues in English or Spanish. Staff is fully trained in Soffid software suite and the associated support procedures.
They follow ITIL best practices:
Soffid support is available via phone or Skype. Support is also provided via a support web portal which the customers
implementation phase and the subsequent maintenance.
At the time of raising the issue, the notifier shall indicate the priority of the incident. Depending on the priority, the following service level agreements are defined:
- Low priority: Response time of 2 working days
- Medium priority: Response time of 1 working day.
- High priority: Response time of 4 hours.
Standard SLA
Available for Single Sign On (SSO) and Provisioning
For environments with lower availability requirements, Soffid delivers reactive customer support from 9:00 to 17:00 (CET). This service will be entirely provided by staff located in Spain, which will respond to issues in English or Spanish. Staff is fully trained in Soffid software suite and the associated support procedures.
They follow ITIL best practices:
Soffid support is available via phone or Skype. Support is also provided via a support web portal which the customers
implementation phase and the subsequent maintenance.
At the time of raising the issue, the notifier shall indicate the priority of the incident. Depending on the priority, the following service level agreements are defined:
- Low priority: Response time of 2 working days
- Medium priority: Response time of 1 working day.
- High priority: Response time of 4 hours.
Premium SLA
Available for Audit & Compliance and Privileged Accout Management (PAM)
Soffid has the necessary infrastructure to provide proactive and reactive support to its customers 24 hours a day. The service will be entirely provided by staff located in Spain, which will respond to incidents in English or Spanish. Staff is fully trained in Soffid software suite and the associated support procedures. They follow ITIL best practices.
Soffid support is available via phone or Skype 24 hours a day. Support is also provided via a support web portal which the customers may use to notify issues and incidents that may arise during the implementation phase and the subsequent maintenance.
At the time of raising the issue, the notifier shall indicate the priority of the incident. Depending on the priority, the following service level agreements are defined:
- Low priority: Response time of 2 working days.
- Medium priority: Response time of 1 working day.
- High priority: Response time of 4 hours.
- Urgent priority: Response time of 1 hour.
As well as the support team, each customer gets a technical account manager (TAM) assigned to their account. The TAM ensures compliance with the contracted service level agreements, and the development of proposals for improvement and further enhancement of the identity governance and access management solution.
The TAM will conduct quarterly incident analysis to verify the quality of service, the rate of successful or unsuccessful solutions provided by the team within the agreed time frame. Consequently, a quarterly report will be created and sent to the customer and it will be discussed over the quarterly review meeting. This SLA is available only for premium subscribers.
Premium SLA
Available for Audit & Compliance and Privileged Accout Management (PAM)
Soffid has the necessary infrastructure to provide proactive and reactive support to its customers 24 hours a day. The service will be entirely provided by staff located in Spain, which will respond to incidents in English or Spanish. Staff is fully trained in Soffid software suite and the associated support procedures. They follow ITIL best practices.
Soffid support is available via phone or Skype 24 hours a day. Support is also provided via a support web portal which the customers may use to notify issues and incidents that may arise during the implementation phase and the subsequent maintenance.
At the time of raising the issue, the notifier shall indicate the priority of the incident. Depending on the priority, the following service level agreements are defined:
- Low priority: Response time of 2 working days.
- Medium priority: Response time of 1 working day.
- High priority: Response time of 4 hours.
- Urgent priority: Response time of 1 hour.
As well as the support team, each customer gets a technical account manager (TAM) assigned to their account. The TAM ensures compliance with the contracted service level agreements, and the development of proposals for improvement and further enhancement of the identity governance and access management solution.
The TAM will conduct quarterly incident analysis to verify the quality of service, the rate of successful or unsuccessful solutions provided by the team within the agreed time frame. Consequently, a quarterly report will be created and sent to the customer and it will be discussed over the quarterly review meeting. This SLA is available only for premium subscribers.
Get a Custom Demo
We’d love to hear from you. See how Soffid can help you stay ahead of the curve in a rapidly evolving digital world.
Let’s discuss your project
Share your requirements and a representative will follow up to discuss how Soffid can help secure your organization.
Get a Custom Demo
We’d love to hear from you. See how Soffid can help you stay ahead of the curve in a rapidly evolving digital world.
Let’s discuss your project
Share your requirements and a representative will follow up to discuss how Soffid can help secure your organization.
Fondo Europeo de Desarrollo Regional
Una manera de hacer Europa
SOFFID IAM SL has participated in the ICEX-Next Export Initiation Program
and has relayed on ICEX support and the co-financing of European ERDF funds.
The purpose of this support is to contribute to the international development
of the company and its environment.
